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Privacy Policy

Simunye Mobile — operated by Eurochilli Global

Last updated: June 2026

1. Introduction

Eurochilli Global ("we", "us", "our") operates the Simunye Mobile service and website at https://www.simunyemobile.com (the "Website"). We are committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains what personal data we collect, why we collect it, how we use it, how long we retain it, and what rights you have. It applies to all users of our Website and services worldwide.

This policy must be read together with our Terms & Conditions and Cookie Policy, which are also available on our Website.

2. Who We Are (Data Controller)

The data controller responsible for your personal data is:

Eurochilli Global

Weg naar As 121B bus 62, 3600 Genk, Belgium

Email: connect@simunyemobile.com

3. What Personal Data We Collect

3.1 Data you provide directly

  • Full name
  • Email address
  • Billing address
  • Country of residence

3.2 Data collected automatically

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the Website
  • Referring URL

3.3 Data collected via third parties

Payment data is processed exclusively by Stripe. We do not store credit card numbers or full payment details. Stripe may share limited transaction data with us (e.g. transaction ID, payment status).

Analytics data is collected via Google Analytics to understand how our Website is used.

4. Why We Collect Your Data (Legal Basis)

4.1 To perform our contract with you (Art. 6(1)(b) GDPR)

  • Processing your eSIM order and activating your data plan
  • Managing your account
  • Handling refund requests
  • Providing customer support

4.2 To comply with legal obligations (Art. 6(1)(c) GDPR)

  • Keeping invoices and financial records (Belgian law requires 7 years)
  • User identification obligations where required by law
  • Responding to lawful requests from authorities

4.3 Based on your consent (Art. 6(1)(a) GDPR)

  • Placing non-essential cookies (statistics, marketing)
  • Sending marketing communications (if opted in)

4.4 Legitimate interests (Art. 6(1)(f) GDPR)

  • Fraud prevention and security
  • Improving our Website and services
  • Internal reporting and analytics

5. How Long We Keep Your Data

We retain your personal data only as long as necessary:

  • Account and order data: for the duration of your account, plus 1 year after termination
  • Financial and billing records: 7 years as required by Belgian accounting law
  • Identity documents (where collected): 1 year after end of contract unless longer retention is required by law
  • Marketing data: until you withdraw consent
  • Server logs (IP addresses): maximum 12 months

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

6.1 Service providers (data processors)

  • Stripe Inc. (USA) — payment processing
  • Google LLC (USA) — analytics (Google Analytics) functionality & security (Google Fonts, reCAPTCHA)
  • Transatel and/or its partners — eSIM network infrastructure
  • Mobile network operators worldwide — to provide connectivity

6.2 Transfers outside the European Union

Some of our service providers are based outside the EU, including in the United States. Where we transfer personal data outside the EU, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission
  • Adequacy decisions where applicable

You can request information about the specific safeguards in place by contacting us at: connect@simunyemobile.com

6.3 Legal requirements

We may disclose your data to competent authorities if required by law or to protect our legal rights.

7. Your Rights

Depending on your location, you have the following rights regarding your personal data:

  • Right of access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate or incomplete data
  • Right to erasure: request deletion of your data (subject to legal retention obligations)
  • Right to restriction: request that we limit how we use your data
  • Right to data portability: receive your data in a structured, machine-readable format
  • Right to object: object to processing based on legitimate interests
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at: connect@simunyemobile.com

We will respond within 30 days. We may ask you to verify your identity before processing your request.

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autoriteit Persoonsgegevens / Autorité de Protection des Données):

Website: www.gegevensbeschermingsautoriteit.be | www.autoriteprotectiondonnees.be

8. Cookies

We use cookies and similar technologies on our Website. For full details of the cookies we use and how to manage your preferences, please refer to our Cookie Policy available at https://www.simunyemobile.com/cookie-policy

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or alteration. These measures include:

  • Secure HTTPS connections on our Website
  • Payment processing exclusively via Stripe (PCI-DSS compliant)
  • Access controls limiting who can access personal data internally

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Belgian Data Protection Authority within 72 hours and, where required, inform you directly.

10. Minors

Our service is not directed at children under the age of 16. We do not knowingly collect personal data from children under 16. If you are under 18, your parent or legal guardian must agree to our Terms & Conditions before you use our service.

If you believe we have inadvertently collected data from a child under 16, please contact us immediately at:

connect@simunyemobile.com.

11. International Users

Our service is available worldwide, including in the United States and Canada. Regardless of where you are located, we process your personal data in accordance with this Privacy Policy.

If you are located in the United States, please note that your data may be transferred to and processed in Belgium and other countries within the European Union, which may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on our Website with a new "Last updated" date.

Where changes are significant, we will endeavour to notify you directly by email. Your continued use of our service after the posting of changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact us:

Email: connect@simunyemobile.com